We’re committed to protecting the privacy of our site visitors. With this in mind the below explains how we’ll collect, store and use your personal information.
What we collect from you
(a) information that you provide to us when making an enquiry about our services
(b) information about your visits to and use of this website
How we use your information
We may use your personal information to:
a) contact you to provide information directly relating to your enquiry, by phone, email or post.
b) send information to you which may be of interest to you. e.g. guides, case studies, event invitations, details of appropriate services.
The purpose of our contact with you will be to provide advice, offer support and promote our services.
You can inform us at any time if you’d prefer for us to stop contacting you by emailing [email protected] We’ll certainly be disappointed to no longer be in contact with you, however we will make sure communication with you stops immediately.
Keeping your information secure
Voyage Funerals will take appropriate security measures to prevent the loss, misuse or alteration of your personal information.
If you submit an enquiry specifically regarding pay per click (PPC) services, we may pass your details on to our carefully selected PPC partner agency so that we can assist you further. However, other than in this instance, we confirm that your personal information will not be provided to any other third parties.
Your information will be retained in our Customer Relationship Management system to ensure a clear and accurate record of your business requirements and any contact preferences if specified.
Information about your visits to our website
Voyage Funerals use Google Analytics and may collect information about your visits to this website, including geographical location, browser type, referral source, length of visit and number of page views. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. This information may be used for our marketing activity and to improve the website usability.
A cookie is data sent by a web server to a browser, which is returned by the browser each time it subsequently accesses the same server. It is used to identify the user or track their access to the server.
We may use both session and persistent cookies on the website. We will use the session cookies to keep track of the pages you visited whilst navigating the website. Persistent cookies will enable our website to recognise you each time you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a predefined expiry date.
Word of caution re. 3rd party websites
Voyage Funerals cannot be held responsible for your privacy when you visit an external website by clicking on a link that appears on our site.
Additional legal points
Please note that in appropriate circumstances we may disclose personal information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
How to contact us
If you have any questions about this privacy statement please get in touch by emailing [email protected] or contact us by post at:
56 Liverpool Rd
Talk to us today and see how we can help
Support & Advice
Planning a funeral involves a lot of emotional time and energy. If you need any additional guidance and support during and after the funeral, visit our resources below.